Help Center

You can email us at info@kioraswim.com. If you email us Monday - Friday, between 9 AM - 5 PM (Mountain) you will receive a response within 2 hours. If you contact outside of those times, please allow 24-48 hours for a response. 

We are located in Phoenix, Arizona, United States of America.

Please note all store items are marked final sale. If you receive a defective product please email us at sales@kioraswim.com with proof of purchase and photo(s) of defective product. Once we receive and approve your defective product, your refund will go back on the original form of payment. 

*Due to the pandemic and a higher sales volume, we are experiencing shipping delays. We are fulfilling orders as quickly as possible. For more information, click the link to Learn more

Once you have completed your purchase, it will take 3-5 business days to process your order. After your order has been processed, please allow 7-14 business days for shipping (varies by product and location). We will send you a confirmation email with your tracking number once your package has been sent! 

(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)

If a product received has manufacturing defects, buyers are entitled to request to a product replacement within 5 days of receiving the item. Please email proof of purchase and photo(s) of defective product. If the case is deemed valid, Kiora Swim will cover related costs to deliver a replacement.

Oops! We are sorry to hear this. Once your order has been placed, we are unable to manually add the discount or promotion retroactively. Please note that this discount may be used on your next order. 

If you put in the wrong shipping address you need to email us immediately after the purchase (within 10 minutes). We cannot 100%  guarantee that changes will go through. Please make sure you review your order before confirming your purchase.

If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase. 

Please email sales@kioraswim.com with your name and order number and we will assist with locating your package 

Once your order is shipped, you will receive a shipping confirmation email with a link that will lead you directly to the package tracker. If you can't find your shipping confirmation, please double check your spam and promotions folders. 

If you have your order number available, click here to check your order status.